Legal

Booking & Payment Protection Policy

Last updated October 15, 2026

Draft for review. This page is a working draft and has not yet been reviewed by legal counsel. It is not final and should not be relied on until it is approved and published as final.

This policy explains how payments for bookings made on Elated are collected, held and released, and what happens if a booking changes.

How payment protection works

The buyer confirms a booking and pays through the platform.
Payment is held by our third-party payment provider until the performance is complete.
After the performance, funds are released to the talent, less any platform fees or dues for that billing cycle.

Cancellations by the buyer

Cancellation terms are shown with each booking before it is confirmed. Refunds follow those terms.

Cancellations by talent

If talent cancels, the buyer receives a full refund of the amount held for that booking, and we will help find a replacement act where possible.

Disputes

If a buyer or talent reports a problem with a booking before funds are released, we will review the booking details and messages and decide how held funds are released or refunded. Report problems as soon as possible, and no later than the timeframe shown with your booking.

Off-platform payments

Payments made outside the platform are not covered by this policy.

Contact

Questions about this policy can be sent to inforequest@appturedigitalmedia.com, by phone at (855) GET-BIZZ, or by mail to 14580 E. Beltwood Parkway #103, Dallas, TX 75244.